Our Helpline operational days and hours are changing! Our Helpline Operational days and hours are changing! From Monday the 17th of January 2022 our Helpline 0300 365 1700 will be operating three days a week with changed hours: Mondays, Wednesdays and Thursdays 10am until 1pm. Your call will be answered by one of our specially trained women, Helpline workers and volunteers who are there to listen and support you to talk about whatever is on your mind. We are here to listen to you and believe you. We will never judge or doubt you. We are here to help you explore your thoughts, feelings, and what options you might have. We can give you information about those options, but we will never tell you what you should do. About our Helpline Our confidential helpline facility is operational from 9 am - 5 pm Monday to Friday. However, in order to manage the workload effectively and safely that is generated by this we only answer calls as outlined above. The rest of the time we are dealing with the practical aspects of delivering the support to our vulnerable clients and other professionals helping them during all other times including calling people back and responding to requests that are deemed as urgent. ***Monday to Friday for all ongoing management of the support required that comes in from e-mails, voice messages, internal and external referrals and from when we are available to actually answer calls (except on staff training or away days check our Social Media; Facebook page Opoka CIO, or on our website for any updates here www.opoka.org.uk) Please note this is not an emergency resource if you or your children are at immediate risk or danger phone 999 immediately and once you are safe contact us using the numbers available through our website if no one is available leave a message or if you cannot reach us, please send us an e-mail to: [email protected] and we will respond within 2 working days. Out of hours/Can’t get through If you call outside the helpline hours or cannot get through in operating hours, we have a 24-hour answer machine, you can leave your details if you wish to be called back when the helpline is next open. Please only leave a number if it is safe to do so. If you are already Opoka ‘s client, please use this number 0117 427 00 12 instead. Remember not to call the helpline number as you might hold the line and someone who really needs help right now won’t get through. To call your support/key worker call 0117 427 0012 and ask to talk to them or leave the message, they are working Monday to Friday 9 -5, but they might be doing their operational work, so is ok to send them an email and will respond to your email as soon as they can. In an emergency or for urgent medical assistance, please call 999.