Details of Role: 

Bi-lingual Polish and English-speaking Helpline Worker (*Female only)

(This post is open to women only – in accordance with The Equality Act 2010, Schedule 9, Part 1)

Opoka is looking for an experienced individual to join our Helpline team and to be able to communicate fluently in Polish and English.

Opoka has obtained COVID-19 Emergency Funding from several local and national sources to promote the availability of our Helpline and Live-Chat on Skype services to Polish women who are victims of domestic violence and abuse. This is all the more important during the pandemic. If you are experienced in supporting people in crisis, have an empathetic and person-centred focus, and want to make a difference for those experiencing domestic abuse, then contact us to talk about how you can be part of our wonderful team!

Part-time: 16-20 hours per week Monday to Friday 9.00 am to 5.00 pm

Temporary contract: until 31 March 2022 with possibility to extend, it will depend on available funding.

Salary: £11 per hour

Location: Bristol 


Opoka is making every effort and working hard to continue to provide much-needed support to people affected by domestic violence. Our helpline provides emotional support, advice, information and guidance to people experiencing domestic violence. If you would like to be part of the new Helpline team, please contact us as soon as possible!

We are looking for someone who has

  • excellent listening skills,

  • tact, sensitivity and the ability to communicate effectively both in discussion, and online

  • an understanding of living with domestic abuse, sexual violence and/or violence against women and girls to provide effective listening support, advice and guidance to callers.

  • Sound knowledge of safeguarding vulnerable adults and children processes and practice

  • a good working knowledge of disability, mental health and drug and alcohol issues

  • basic knowledge of benefits and legal assistance available to those seeking freedom from domestic abuse, including housing, civil law and criminal justice processes

  • Speaks in Polish and English fluently and has a great writing skill in both languages.

Confidentiality, a knowledge of effective safeguarding practices, together with an understanding of the importance of maintaining clear professional boundaries is essential. If you are interested in such an opportunity, send us an up-to-date CV containing all relevant experiences, together with a cover letter explaining why you are interested in this position and highlighting the skills and experience that you believe make you a strong candidate.


  • telephone support: 1 year (Desirable)
  • support and advocacy: 1 year (Desirable)

Opoka offers on-going training to support your personal and professional development, provides regular supervision and the opportunity for you to contribute toward the development of the service.

Closing Date: 
Tuesday, 31 August, 2021 - 10:30
How to Apply: 

If you interested in this opportunity please send a current CV showing all relevant experience, together with a covering letter explaining what interests you about the post and highlighting the skills and experience that you feel will make you a strong candidate.

Contact Person: 
Joanne Vickers
Contact Email: [email protected]
Contact Phone: 07717075618