Helpline If you are seeking support, call the Helpline 0300 365 1700. You can also contact the Helpline – in confidence – via the contact form. In an emergency, call 999. Your message will go to Opoka's secure inbox, which only our expert Helpline team can access. Entering your message won’t leave any trace on your emails. This is for your safety, as many abusers also gain access to their partner’s messages. You can find out more about keeping your technology safe here. So Opoka can respond to your message, we ask for the safest way to contact you. We will get back to you as quickly as we can and usually within 24 hours. If you give us a phone number to contact you on and we can’t get through, you may need to try to contact us again during our helpline operating hours of 9-5pm Monday to Friday. We are not able to leave voicemails, for your safety.