Skip over main navigation
  • Log in
  • Basket: (0 items)
Opoka
  • Search
  • Facebook
  • Twitter
  • YouTube
  • Instagram
Contact us Donate Exit site
  • Twitter
Menu
  • Get help
    • For yourself
    • For professionals
    • For someone you know
    • Information and support
    • Legal Aid
    • Confidentiality promise
    • Provide feedback
  • What we do
    • Who we are
    • How we can help
    • Meet our founder
    • Patrons and ambassadors
    • Our funders
    • Our trustees
    • Professional bodies
  • How you can help
    • Make a donation
    • Our campaigns
    • Work for us
    • Volunteer
  • Our impact
    • The difference we make
    • Happy stories
    • Testimonials
    • Share your story
  • News and events
    • News
    • Events
    • Media centre
    • Freedom programme
    • Training
  • Shop
  • +441174270012
    • Log in
  • Basket: (0 items)

Confidentiality promise

Confidentiality means not telling anyone the things you’ve told us. It means you can trust that we’ll keep it private. Only sometimes, if we are really worried about your or someone else’s safety, will we need to tell someone.

Confidentiality

Opoka provides a confidential service. We do not use Caller Display Equipment and therefore have no way of tracing callers. There are, however, some circumstances where we would break confidentiality and tell someone.

This includes

  • When we feel your life or some else's life is in danger and the caller has given their contact details to us.
  • When you have asked us to.
  • When we feel a caller is deliberately preventing us from carrying out our service.
  • When a caller threatens volunteers/staff and it is felt their safety may be at risk.
  • When are told we have to by law, for example for a court case.
  • When we have bomb warnings or information about terrorism.

There may be occasions when a call may be listened into by another helpline support worker/staff member, to assist us in training new helpline support workers, to give support to the helpline support worker in particularly distressing calls and to monitor our service to ensure we are giving the best possible service to callers.

Emails

When we receive an email it is possible for the helpline support worker to see your email address which is confidential within the agency. We have no means of tracing you unless you give us your contact details (phone number/address).

Published: 16th December, 2020

Updated: 18th December, 2020

Author: Emma Thomas

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • Our Helpline operational days and hours are changing!

    Our Helpline operational days and hours are changing!

    Important Announcement: Opoka's Helpline Operational days and hours are changing. From 17th January 2022 helpline will be operating on Mondays, Wednesdays and Thursdays from 10am until 1pm.

  • Our campaigns

  • Sponsor one session of psychological therapy for women

    Sponsor one session of psychological therapy for women

  • Fundraising Manager - Bids and Campaigns

Most read

  • Helpline 0300 365 1700

    Helpline 0300 365 1700

    Helpline number 0300 365 1700 General enquiries 0117 427 0012

  • Who we are

    Who we are

    About Opoka page

  • Get help

    Get help

    Please call us directly if you need help for yourself, family or friend. If you are a professional please make a referral using the form provided on this page.

  • General enquiries            0117 427 0012

    General enquiries 0117 427 0012

    If you are a professional with concerns about a client or service user, please complete our referral form.

  • Kasia Madera

    Kasia Madera

    We are so proud to announce that Kasia Madera, a BBC World News journalist and presenter has agreed to become Opoka's Patron.

  • Freedom programme

    Group support with our freedom programme

  • Meet our founder

    Aneta Mackell Opoka Founder

  • Freedom programme 2022

    Freedom programme 2022

  • Emotional support and counselling

    Supporting your mental health with emotional and psychological therapy

  • Confidential advice and support

    Confidential advice and support

Latest tweet

Subscribe to our newsletter!

Please confirm you would like to hear from Opoka CIO. Emails may include information on Opoka's work, the ways you can help end domestic violence and can also include updates on fundraising, current campaigns and events.

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website. (Privacy Notice)

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.

Find us

Registered Office
OPOKA PO Box 401, Bristol, BS16 0GJ

[email protected]

Links

  • Search
  • Sitemap
  • Accessibility
  • Terms & Conditions
  • Privacy Notice

Follow us

  • Facebook
  • Twitter
  • YouTube
  • Instagram

Opoka is a charitable service who is registered in England as a CIO (Charitable Incorporated Organisation) with Registered Charity Number: 1195206 and Company number: CE026183